Tech support site FixYa raises $4m

Pitango and Mayfield Fund are the investors.

Sources inform ''Globes'' that online appliance technical support start-up FixYa Ltd. recently closed its second financing round, in which it raised $4 million from Pitango Venture Capital and Mayfield Fund of the US.

FixYa CEO Yaniv Ben-Saadon and COO Yariv Davidovich, both former employees of Hotbar, founded the company two years ago. FixYa has until now been supported by private investors, including Yossi Vardi. The company has ten employees.

FixYa’s entrepreneurs established the company to provide better support for consumer products. The company website says, “Although these products become more and more technologically advanced, their manufacturers are not allocating the necessary resources that are required in order to provide good technical support. Like any other consumer out there, FixYa's founders had a hard time finding relevant and updated support information for their printer or digital camera, and therefore decided to create this site.

“The idea behind FixYa is to aggregate all support information that is scattered throughout the internet in a single user friendly location. In addition, FixYa is a huge knowledgebase that is constantly updated by a live community of users who share their experiences of technical problems and solutions. Through the site's unique rating system, FixYa is allowing users to find the best solution for every problem and even offer a new solution. Our aim is that over time, FixYa will offer the best solutions for the most common problems of each and every product the site is covering. The best thing about our knowledgebase is that it's based on true user experience rather than on projected FAQs by the manufacturer.”

FixYa and Pitango declined to comment on the report.

Published by Globes [online], Israel business news - www.globes.co.il - on March 1, 2007

© Copyright of Globes Publisher Itonut (1983) Ltd. 2007

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