Tel Aviv's Ben Gurion Airport came top in the Middle East region in the Airports Council International (ACI) airport survey. The rankings were announced today. Ben Gurion came second in the world for airports with annual passenger traffic of 5-15 million. This is the second successive year in which Ben Gurion Airport has achieved these rankings.
The ACI survey captures passengers’ perception of the quality of more than 30 aspects of service that they have experienced at an airport. Interviewing covers every day of the week and every month of the year to ensure coverage of all seasons and all peaks and troughs.
For the fourth successive year, the top three performing airports in the world were in the Asia-Pacific Region, with Incheon International Airport in South Korea winning the Best Airport Award. Passenger satisfaction with the new Terminal 3 promoted Singapore Changi Airport into 2nd place this year, with Hong Kong International Airport coming in at a close 3rd place.
ACI director general Angela Gittens said, "Survey results show that overall passenger satisfaction continues to improve year-on-year. This reflects the importance airports are placing on customer satisfaction and the innovation in services that we are seeing worldwide. The program continues to grow which demonstrates that airports care very much about their customers, no matter how tough the economic situation.”
The survey found that comfortable waiting areas, good signage, and clean, readily accessible washrooms are the most important elements to a passenger.
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