NICE Systems acquires US co inContact for $940m

Barak Eilam
Barak Eilam

The Israeli software provider is acquiring the Salt Lake City based cloud contact center company.

Israel business customer software service company NICE Systems Ltd. (Nasdaq: NICE; TASE: NICE) has signed a definitive agreement to acquire US cloud contact center software and optimization tools provider inContact, Inc. (NASDAQ: SAAS) for $940 million.

Under the terms of the agreement, inContact shareholders will receive $14.00 per share in cash, representing a 55% premium on last night's closing price. inContact is based in Salt Lake City.

NICE CEO Barak Eilam said, "We look forward to working with the talented management team and employees to accelerate inContact's customer relationships and strengthen its market position in cloud contact center software. We worked hard to make this deal happen because we understand the tremendous value that inContact can bring to its customers and the marketplace. This combination creates the deepest and most talented R&D, services and support organization in our industry, allowing us to accelerate our roadmaps and deliver even greater value to our customers."

inContact CEO Paul Jarman said, "We strongly believe that this transaction best positions the company to execute on our vision of helping our customers deliver exceptional customer experiences, while rewarding our existing stockholders for the work we have achieved to date. We are excited to work with our new business partners at NICE and enter our next chapter of industry leadership."

The combination of NICE's Workforce Optimization and Analytics solutions with inContact's advanced contact center cloud offerings allows organizations to take advantage of best-in-class customer service applications as they transition to the cloud. The acquisition also marks the first time that a single vendor offers both contact center cloud applications and an open cloud platform as well as the full range of Workforce Optimization applications and Analytics, providing a seamless integrated environment. This combination of contact center applications and infrastructure under one company also enables the transformation of the contact center to the Experience Center. The Experience Center connects customer, employee and omni-channel, using advanced analytics to drive personalization and smart action in real time, to stay ahead of the curve of changing customer preferences.

Published by Globes [online], Israel business news - www.globes-online.com - on May 18, 2016

© Copyright of Globes Publisher Itonut (1983) Ltd. 2016

Twitter Facebook Linkedin RSS Newsletters גלובס Israel Business Conference 2018