Amdocs Ltd.'s (NYSE: DOX) customer management software has been deployed by the Mobiltel (M-Tel), the largest mobile telecommunications provider in Bulgaria.
The deployment is part of a larger project encompassing integrated billing, ordering and customer management solutions from Amdocs.
The deal with M-Tel will allow more than 1,000 users across M-Tel's contact centers and retail shops to deal with customer interactions, better execute marketing initiatives, and offer improved customer service.
Amdocs also worked with its global strategic partner, SAS, to deliver SAS's campaign management software and integrate it with the Amdocs customer management products. Amdocs acted as the prime systems integrator for implementing SAS and Amdocs products, and now provides ongoing product support and maintenance.
"Having Amdocs provide both the products and the system integration services drove a rapid, cost-efficient deployment," said M-Tel CTO Alexander Kuchar.
M-Tel claims to have over 5.2 million clients and a 50% market share.
Published by Globes [online], Israel business news - www.globes-online.com - on January 6, 2010
© Copyright of Globes Publisher Itonut (1983) Ltd. 2010